Employment

Development Associate

Classification: Full-time, exempt
Reports to: Director of Advancement
Salary: Commensurate with experience, $47,000 – $52,000
Start Date: August 1, 2022
Benefits: Full health/ dental/ vision coverage, PTO (vacation, flex, and sick days), company phone plan, non-matched 401(k) plan, remote workdays, mileage reimbursement, professional development opportunities

Position Summary

Seraphic Fire, South Florida’s twice GRAMMY®-nominated professional vocal ensemble, is seeking a meticulous individual who enjoys connecting and talking with like-minded arts supporters and is knowledgeable about trends in donor behaviors, interests, and motivations. The Development Associate is responsible for managing all interactions with patrons as well as donor stewardship and annual appeal processes as part of the integrated marketing and fund development plans and strategies of Seraphic Fire, a not-for-profit cultural arts organization based in Miami, Florida, with an annual operating budget of $2.1 million. This position offers autonomy within a small team of passionate arts administrators and opportunity for growth to develop and steward major gifts.

Donor Stewardship Responsibilities
  • Manage stewardship of customers, corporate sponsors, venues, and vendors through acknowledgment letters, annual appeals, renewals, tax receipts, and other solicitations.
  • Serve as primary contact with donors via phone, email, and in person.
  • Maintain and update patron records within CRM system, tracking and reporting on donations, matching gifts, and donor interactions.
  • Produce reports and lists, process gift entries, and prepare contributions to Finance Manager for deposit.
  • Provide support to the Executive Director in patron stewardship and movement.
Fund Development Responsibilities
  • In collaboration with the Director of Advancement, design and implement strategies for cultivating, soliciting, and stewarding donors of less than $1,000.
  • Collaborate with Advancement staff on subscription renewal campaigns.
  • Plan and execute mail and telephone fund development campaigns with staff and volunteers.
  • Research prospects and draft funding proposals that outline funding opportunities, overall vision, and benefits of a relationship with Seraphic Fire.
  • Produce development-related reports as requested by the Executive Director.
Event Management Responsibilities
  • Serve as event planner for annual Development events. Liaise with event venues and arrange catering.
  • Formulate event and Board-related invitation lists, produce invitations, and track attendance.

Additional Duties

  • Develop seating charts and communicate assignments to patrons.
  • Coordinate reserved seating for patrons at all concert venues.
  • Support box office operations as needed.

Qualifications

  • Bachelor’s degree, or commensurate professional experience.
  • 1-2 years of experience in fund development
  • Impeccable verbal and written communications.
  • Organized and able to prioritize and manage multiple projects simultaneously.
  • Able to work independently and as part of a team of passionate arts administrators.
  • Proficiency with Microsoft Office Suite and CRM systems.
  • Knowledge and appreciation of classical music is a plus.
  • Ability to travel locally and work for extended days and weekends during concert season and for planned events.

Application Instructions

To be considered for this position, please email the following to Jobs@SeraphicFire.org:

  • A cover letter describing your interest in the position, what you will bring to the organization, and why you are the ideal candidate
  • A resume outlining your educational and professional experience
Deadline: Applications will be reviewed until a candidate is selected.

Seraphic Fire is an equal opportunity employer and ensures that employment, training, compensation, conditions, and privileges of employment are provided without discrimination with regard to race, sex, sexual orientation, citizenship, religion, national origin, age, disability, marital status, veteran status, and any other factor protected under Federal, State, or Local Law.

Seraphic Fire seeks, celebrates, and nurtures diversity among its employees and volunteers. It is the policy of Seraphic Fire to treat every employee, regardless of position, with respect and in a fair and just manner. In addition, we are committed to providing and maintaining an environment free from discrimination and discriminatory practices.


Box Office Associate

Classification: Part-time, seasonal, non-exempt
Reports to: Director of Advancement
Salary: $15-18/hour, commensurate with experience
Schedule: 20-30 hours per week, August – April
Start Date: August 1, 2022
Benefits: Remote workdays, professional development opportunities

Position Summary

Seraphic Fire, South Florida’s twice GRAMMY®-nominated professional vocal ensemble, is seeking a meticulous and customer-centric individual interested in customer service and logistics for one of Miami’s top performing arts institutions. The Box Office Associate is responsible for phone and mail sales of tickets with patrons as well as donor stewardship and annual appeal processes as part of the integrated marketing and fund development plans and strategies of Seraphic Fire, a not-for-profit cultural arts organization based in Miami, Florida, with an annual operating budget of $2.1 million.

Box Office Responsibilities
  • Manage ticketing services to include executing and fulfilling single and subscription orders received by phone, mail, and email. Execute ticket exchanges for patrons and the fulfillment of subscriber benefits throughout the season.
  • Prepare performance-day ticketing assets to include Will Call and Comp Lists.
  • Assist with annual subscription campaign, execute telephone marketing campaigns with staff and volunteers.
  • Enters and executes ticket and subscription orders received by phone, mail, and email.
  • Processes ticket exchanges for patrons.
  • Assists with the fulfillment of subscriber benefits.
  • Answers and responds to patron inquiries (phone and email) regarding ticket orders and other general box office inquiries.
Additional Responsibilities
  • Assist with marketing functions including email design, mailings, and special projects as assigned.
  • Assist Operations Manager in day of event logistics
  • At Seraphic Fire concerts, manage the Will Call, Box Office, and Merchandise table.

Qualifications

  • 1-2 years of experience in customer-facing role, experience in the arts preferred.
  • Exemplary written and verbal communication skills,
  • Excellent attention to detail
  • Organized and able to independently manage workload
  • Proficiency with Microsoft Office Suite and CRM systems.
  • Ability to travel locally and work for extended days and weekends during concert season and for planned events.
This position is based in Seraphic Fire’s Miami office.

Application Instructions

To be considered for this position, please email the following to Jobs@SeraphicFire.org:

  • A cover letter describing your interest in the position, what you will bring to the organization, and why you are the ideal candidate
  • A resume outlining your educational and professional experience
Deadline: Applications will be reviewed until a candidate is selected.

Seraphic Fire is an equal opportunity employer and ensures that employment, training, compensation, conditions, and privileges of employment are provided without discrimination with regard to race, sex, sexual orientation, citizenship, religion, national origin, age, disability, marital status, veteran status, and any other factor protected under Federal, State, or Local Law.

Seraphic Fire seeks, celebrates, and nurtures diversity among its employees and volunteers. It is the policy of Seraphic Fire to treat every employee, regardless of position, with respect and in a fair and just manner. In addition, we are committed to providing and maintaining an environment free from discrimination and discriminatory practices.

Performances in Miami-Dade and Broward Counties Sponsored By:
The Clinton Family Fund Broward County Florida Cultural Division Coral Gables The City Beautiful Coral Gables Community Foundation The Dunspaugh-Dalton Foundation Enterprise Holdings Foundation Funding ARTS Broward! Funding ARTS Network First Miami Key Biscayne Community Foundation Knight Foundation The Hutson Wiley Echevarria Foundation Miami Beach Miami-Dade County Miami-Dade County Public Schools Miami Salon Quest National Endowment for the Arts NCCO Norfolk Southern Kirk Foundation Someone & Somebody South Miami-Dade Cultural Arts Center P. L. Dodge Southern Land Films Florida Department of State Division of Cultural Affairs The Children's Trust Williamson Automotive WLRN Arts Calendar
2153 Coral Way, Ste. 401, Miami, FL 33145 | 305.285.9060 | Info@SeraphicFire.org
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