If you have a question that hasn’t been answered below, please send it to firstname.lastname@example.org.
When are the performances? What is the program?
Hosted by Patrick Dupré Quigley, Still. Here. will feature a Renaissance theme expertly performed by 16 Seraphic Fire artists, an organist, and lutist. You will receive an email with the full program, texts and translations, artist roster, and link for the program Friday before the program. (50 minutes)
Program: Home for the Holidays
Date: Sunday, December 20, 4:00 pm
December’s program, aptly entitled Home for the Holidays, will be hosted by Associate Conductor James K. Bass and performed by 12 artists, bringing the Seraphic Fire Christmas you know and love to your living room. You will receive an email with the artists, full program, program notes, texts and translations, and a link to the broadcast the Friday before the program. (50 minutes)
January through April programs are TBD, please check back in December for more information.
How will I be able to view the concert?
Concerts will be broadcast on Vimeo, an online video streaming and sharing platform known for hosting high-definition videos for a premium viewing experience — think YouTube with elevated audio/video quality and no ads.
You will receive an email with instructions on how to access the concert, texts and translations, and the artist roster on the Friday before the program. This information will also be available on our website. You do not need to have social media to view the concert.
When will I receive the link for the broadcast?
On the Friday prior to the performance, you will receive an email with instructions on how to access the concert, texts and translations, and the artist roster. Performances will be broadcast Vimeo.
Do I need to create a free Vimeo account to watch the broadcast?
No. You will only need the link and password that will be shared on the Friday prior to the performance to watch the broadcast on your computer. However, if you are planning on watching the video on a smartphone, tablet, or smart TV and are using Vimeo’s app, you will need to create a free Vimeo account to use the app.
What technical specifications are required to watch Seraphic Fire concerts?
Make sure your internet browser is updated and test your internet download speed before the concert.
A minimum internet download speed of 5 Mbps (megabits per second) for streaming or downloading videos is recommended. Not sure how fast your internet is? Do a quick test at https://testmy.net/download.
If your Wi-Fi is slow, try limiting the number of devices connected to the network, or try a hard-wired Ethernet connection to the streaming device.
- Chrome 30+ (has automatic updates)
- Firefox 27+ (has automatic updates)*
- Internet Explorer 11*
- Microsoft Edge
- Safari 9+
That should be enough to get you set up to view Seraphic Fire concerts, but if you need more information on Vimeo’s system requirements, see here.
Can I watch the concert on my TV?
Yes, you can stream Vimeo videos to most connected TVs. You can use Chromecast, Amazon’s Firestick, or Apple’s AirPlay. If you have a Smart TV, you might need to download the Vimeo app to your TV or smartphone. See below for specific instructions based on the device you are using.
How can I get the best audio quality at home?
If watching alone, headphones will provide an immersive experience and the highest quality audio.
If watching with a group, casting the program to a TV or using an external speaker with your device are both great options for high-quality audio. See the next FAQ for instructions on how to cast to a TV.
Sound quality using the built-in speakers on your device should be adequate, but we recommend the options above for the highest quality audio
If I need technical assistance, will there be help available?
We’re here to help! Check out our Quick Start Guide. We also have a limited number of 1-on-1 consultations available Sat, Dec 19, between 10am and 3pm EST; email email@example.com with the best time and phone number to reach you.
***Our Quick Start Guide will guide you through the steps to access the concert. The instructions will walk you through the instructions to access the Season S Teaser video so you can practice before the night of the concert.
If you’d like to do a practice run of accessing the concert, sign up for a personal consultations with one of our staff members.
You can also call our help-line to speak with someone directly.***
What other activities can I expect as part of Season S multimedia concerts?
Pre-Concert Conversation will take place 30 mins prior to the concert and will be open to all ticketholders. Please see your pre-concert email with more information
Season S pass holders will be invited to an exclusive talkback via Zoom in the weeks after the program. More info to come.
The Seraphic Saturday Podcast released monthly are an accompaniment to the Season S performances.
If you’ve purchased a Season S pass, you also can expect to receive something fun in the mail before the concert. Want to be in on the fun? There’s still time to purchase a Season S pass. If you’ve already purchased a pass, make sure we have your most up-to-date contact information by sending an email with the subject line “Season S Pass Contact Info” to firstname.lastname@example.org.
What if I can’t make the actual live performance time, can I view it later?
Yes, you will be able to view the performance for up to 72 hours after the performance using the same link and password.
Can I buy a ticket to only one concert?
Yes, a limited amount of single tickets will be available starting 2 weeks before each performance.
Do I have to buy a ticket for everyone that is watching?
No, the Season S pass or single ticket is good for 1 household. We’ll stick to the honor system – please don’t share your link or password with other households.
When can we expect in-person performances to resume?
Please check our COVID-19 FAQ page for the most recent updates. Seraphic Fire is currently developing a reopening plan and will consider resuming some form of live performance no earlier than February 2021, if public health conditions allow. Check back in December for more information.